Timusk.com has been providing clients with web solutions for ten years. Here are a few examples of the innovative and effective solutions we have helped clients implement.
A client company needed to invest in web infrastructure to deliver electronic
billing, online customer care, and online service referrals at the same
time leveraging the internal technical skills . We assisted the Director
of IT in developing an overall web strategy that provided senior executives
with an understanding of the value of a portal solution. We also assisted
a larger team of internal developers, support personel, and external vendors
in implementing the intitial phases of the five year, $25 million dollar
program.
A newly created Office of the CIO wanted to consolidate the intranet chaos
that threatened to overwhelm employees of this federated international
energy holding company. We helped launch and promote a comprehensive corporate
portal along with an enterprise wide user directory, and an enterprise
class records mangement solution. All major intranets were retired and
the consolidated directory became a high demand service within the the
various application development groups.
A
client was combining customer care operations from several different parent
operations, each supported by one or more intranets. Timusk.com recommended
a consolidated approach with numerous distributed communication capabilities
providing similar degrees of access and control to the various content
owners while consolidating the user's view. The consolidated interface
gave employees a larger enterprise picture and assisted in communicating
the transition of the companies into a cohesive service provider and streamlined
the ongoing support and maintenance.
A client company wanted to faciliate the commodity contract signup process
for customers, while maintaining their current internal contract management
processes. Timusk.com's solution streamlined operations and provided customers
with a web-based secure online sign up mechanism, while integrating with
the existing processes.
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